Our Standard Delivery Process
Order Verification
Order details are reviewed to confirm inventory and shipping information.
Safety Inspection
Orders are prepared and packaged following internal quality handling procedures.
Warehouse Dispatch
Tools are packed with protective materials and handed to logistics partners with tracking.
Final Delivery
Delivery timelines vary by location, with tracking information provided once available.
Shipping Rates & Delivery Timelines
| Order Value | Service Type | Shipping Cost |
|---|---|---|
| Orders Under $59.99 | Standard Tracked Delivery (5-7 Business Days) | $6.99 |
| Orders Over $59.99 | Express Insured Shipping Free Upgrade | FREE |
Processing Time: All hardware orders require 1-2 business days for comprehensive safety inspection and industrial-grade packaging. This processing time is separate from shipping transit time.This processing time helps reduce the risk of damage during transit.
Frequently Asked Questions
Where does Vivanchor ship?
We ship to the United States, Canada, and Australia. By focusing on these key markets, we maintain strict quality control and reliable delivery networks from our strategically located logistics centers.
Which carriers do you use?
We partner with trusted logistics providers including UPS (USA), FedEx (International), and Canada Post. All heavy tools are shipped with specialized handling for safety.
How can I track my hardware shipment?
Once your order completes safety inspection (within 1-2 days), you'll receive an email with a tracking number and link. You can monitor available tracking updates provided by the carrier in real-time through our website or the carrier's tracking system.
Are there customs fees or import duties?
For USA customers, no additional fees for standard orders. Canadian customers may be subject to GST/HST. and Australian customers may encounter standard import duties based on local regulations. We provide clear documentation to minimize delays.
Can I change my shipping address?
Because we prioritize rapid processing for hardware orders, please contact our support team at [email protected] within 6 hours of ordering for address changes. We'll make every effort to accommodate your request.
What if my package is damaged or lost?
Most shipments include shipping protection. In case of confirmed loss or damage, we will assist with the appropriate resolution according to our policy. Contact our support team with your order number and photos if applicable.
What's your return shipping policy?
We offer 90-day returns for unused items. Return shipping costs depend on the reason: we cover return shipping for defective items; customers pay for returns due to change of mind. See our full Returns Policy for details.
Do you ship to PO boxes or APO/FPO addresses?
At this time, we do not ship to PO boxes or APO/FPO addresses. For reliable delivery and tracking, all orders must be shipped to a valid residential or commercial address.
What happens if my delivery is delayed?
While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier operations, weather conditions, or peak shipping seasons. If your order shows no tracking updates for several business days, please contact our support team for assistance.
Delivery times and shipping services may vary depending on location, carrier conditions, and external factors beyond our control.